Who Is CISS
Computer Information Systems & Services, Inc., CISS, was started in June of 2008 with very specific goal in mind. That goal is to provide small to medium sized businesses with the best possible service at a reasonable price. CISS located in New Cumberland, Pennsylvania at 400 Bridge St., STE 4 in the Old Town Commons.
All issues are important when it comes to your business. With that in mind, requests for service are prioritize based on need and severity. In plain words a client who buys service on an as needed basis gets the same attention and service as someone who holds a Managed Services Contract. Response times may vary across the industry, but if you don’t get a response within two hours your first two hours for an on-site visit are free! If you happen to be an MSC partner then I owe you lunch. I personally consider response time to a client’s need critical and treat them as such. You shouldn’t have to wait or wonder when someone is going to get back to you.
The Number One mission of CISS is to Partner with clients; not just provide service to them. The only way that can be accomplished is by building a trust relationship between the CISS and the client. That means you don’t only see or hear from me when you have a problem. I make it a matter of practice to check in with my clients just to see how they’re doing. It is CISS policy to care for your network and the devices on that network as though they were my own.